243 Reviews Found
Confirmed Service Customer
Service dept is always great. Daniel is extremely knowledgeable and helpful.
Victor M.
OAKLEY
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Confirmed Service Customer
The job was completed on time as promised. Luke was great!
Keith G.
ANTIOCH
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Confirmed Service Customer
Luke did a great job keeping me informed on the status of diagnosis and then repairs. EV mechanic seemed to be very busy which delayed initial diagnosis and also repairs. AC unit went out and was covered by warranty, AC hose was leaking and had to be replaced, this was not covered by warranty which was $1200+ and disappointing to learn.
Joseph M.
OAKLEY
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Business Response
Ricky, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Confirmed Sales Customer
Very professional, courteous and reliable management and staff; Will repeat business most definitely in the future! KUDOS to Carlos, Ben and Cruz at Winter CHEVY! Excellent Customer Service! More Power!
Noel S.
ANTIOCH
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Joslyn, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Vicki, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Had a rough start when I arrived, but Luke was great. He was super professional and took care of me and my truck. Pick up was delayed to the next day. But all seems to be fine
Greg P.
OAKLEY
Business Response
Greg, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I requested an oil change and the chip I had finally been notified was available. I arrived and was told the chip wasn’t there and I’d have to return when they got it and leave my car for day. The only reason I still trade with Winter is Linda Corman.
Janet B.
OAKLEY
Business Response
Janet, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (925) 526-6071 at your earliest convenience to discuss how we can turn this experience into a positive one.
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Confirmed Service Customer
It was a great pleasure from the beginning check in with service advisor Eric Laviolette and the short wait and to the pleasant Cashier
Albert L.
antioch
Business Response
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
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Business Response
We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
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Confirmed Service Customer
Made a online appointment for 12/30/23 got text and email confirmation, even got reminders all week only to show up at 7 a.m. 12/30 to find out service department was closed. I get that it was a holiday weekend, but I should not have been able to make that appointment. Even got a email saying I missed my appointment. Come on , do better.
John C.
PITTSBURG
Business Response
John, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (925) 526-6071 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
I’m extremely disappointed with Winter at this time. I have always brought my car to Winter for oil service maintenance. During my last oil change service was told there may be a possible leak. Luke also gave me some recommendations regarding my 90,000 checklist. I elected to not proceed at the moment do to finances, however, I did not expect to bring the car back to Winter within weeks of the oil change. I share all of this information because I may have avoided my car breaking down had the service team implemented one easy step - looking directly into the coolant container instead viewing on the outside to see if the container is at level (this is what Luke said they do). Know that the container itself is not see through like other models they should have looked inside and noticed oil in the container MONTHS ago. I LOVE my Cruze and this one simple step could have possibly saved my car breaking down. Now I have no transportation. Please update you service policy for older model cars so they don’t experience what I’m going through now. A Disappointed Chevy Owner
Melzena M.
ANTIOCH
Business Response
Melzena, we regret your most recent visit with us was not up to the standards we strive for. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (925) 526-6071 so we can work towards a resolution.
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Confirmed Service Customer
They listen to my issues and concerns about my car
Sonia D.
ANTIOCH
Business Response
Sonia, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
They listen to my issues/concern about my car.
Sonia D.
ANTIOCH
Business Response
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Winter Chevrolet. If you're ever in need of more help, please let us know!
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Confirmed Sales Customer
It was a very good experience they treated my wife and I very well
Tim E.
MARTINEZ
Business Response
Tim, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
The worker treated me with love, great employee.
Shelby T.
PITTSBURG
Business Response
Shelby, thank you for your kind review; we are happy to pass along your comments to the team here at Winter Chevrolet! We sincerely value your business and look forward to your next visit!