I had my car in service since 3/26/21 with promise for update later that day or the next day. I have never gotten one update, so I popped up Fri. of that week at the end of the day and they told me it was done. While bringing my car to the front he said he got a service light and that the corvette mechanic would look at it Sat. and give me an update. Monday by the end of the day no update, so I tried calling a few times nobody answered. I popped up again to see service open, so I just went around back to see if my car was there, I then talked to a service tech that said he and corvette mechanic would work on it tues. To day is Wednesday two weeks later still no update. If your service dept. was able to take my car in on 3/26/21 10:15am I figured there would be better communication by 4/7/21. Very bad service, very bad experience if I knew this I would have went elsewhere
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (925) 526-6071 to discuss your concerns, as your satisfaction is of utmost importance to us.
After waiting for 18 months from initial deposit (Aug2019) to receive my new 2021 C8 Corvette, it wasn't well cleaned, the staff was unfamiliar with the operation of the car, it has scratches in the paint, and some of the stereo speakers do not work. I'm still familiarizing myself with the car, so I hope I don't find more issues. Also, the financing process through CUDL was painful even though I was already pre-approved at my credit union. To be fair, this was no worse than any other vehicle financing I've been through. Next time I'll get the loan directly with the financial institution and bring a check for the full amount to the dealer. This was what I had planned to do but I thought I was being nice giving the dealer a spiff for arranging the financing.
I brought my 2010 Silverado truck in for air bag recall. The morning of the appointment there was no waiting and the representative took my information and said the truck would be ready that afternoon. However, I was disappointed that no one inquiry if I needed a courtesy ride back to my home. However, I was satisfied with the service.
Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We do hope we can be of assistance in the future. Take care!