I picked up my car, there was mud prints on the floor and black grease on my roof and sun visor. I called right after because I was too upset to go in and never received a call back. I will be transferring my services to concord Chevrolet.
Although I was satisfied with the ease of making an appointment, dropping off and picking up, I was somewhat disappointed in the level of customer service, once again. I brought coupons and told the service advisor I wanted just the usual that I always get, but on top of that, replace the cabin filter. It ended up costing almost twice as much as I usually pay. When i came to pick up my truck, he grabbed my keys and started to walk to me to the cashier but had not gone over what was done or if there were any issues found. I asked him everything was ok with the truck and he said yes. He was friendly but usually theres at least a brief explanation of what was done and what might need to be done in the future. I also did not receive a print out of what was found during the multi point inspection. I'm left to wonder if it was even completed.
This was the best experience EVER when purchasing a car. Felt the people, Ed Small and Brian Vargas, went the extra mile to make us feel they wanted us to be completely satisfied and happy with our purchase. No nonsense with the sale as was demonstrated by other dealerships. Walked away with the car we wanted and happy to recommend dealing with this dealership to ALL.
Calked for an appointment and spoke to the service guy. He mentioned a tire rotation, multi inspection, and oil change. My appointment was for 9:30 on Saturday. I also had my truck waxed by Perez. At 5:00 I called Perez to see if my truck was done. Perez had said they were just taking it in for the oil change and he didn’t want to wax it until the oil change was done. Makes sense. Not his fault. But REALLY!!! 7 plus hours to do an oil change! I had to leave my truck overnight because I wanted it waxed. Perez had finished my truck up around 2:00 Sunday afternoon. Perez did a great job and also cleaned the inside of my truck at no charge. I reviewed my receipt after getting in my truck. The price of an oil change went up $5 from the last oil change I had. No sticker was placed on my windshield for the next service ( I had my Honda serviced with you guys and no sticker). No mention of tire rotation. No paperwork as to the multi point inspection and findings. I also had asked the service advisor to look into a recall for smoke coming from the hood etc. I had just received the papers from Chevy the day prior to dropping the truck off. I did mention I personally have never seen smoke coming from the hood but my wife had said she had seen it twice. She drives it more than me. I had asked if they could just look at. If it looked ok great. No mention of anything on the paperwork. I just wanted a piece of mind. I have to say I use Winter Chevy/Honda out of convenience. You are close. But the prices and lack of service is pushing me to go to Leimers or elsewhere.