Body langue none help full sales people not help full . They don���t provide me curtesy Rides. Every body ignoring saturation. That was on 1st complications in the car transmissions or mechanical side. On the sale time they charge me about $3700 manufacturers warranty That warranty should from GMC This treax is quality is low. I���m not satisfied
The Sales and Finance department are amazing. Carlos (the finance manager), is great, he was very helpful and has amazing energy. On the other hand, the Service department staff needs training in customer service. The overall energy is not happy/positive. In my opinion, individuals are not always happy when they have to take their car in for service. A friendly and helpful Service department would at least make matters a little better. To sum it up, I am not sure if I came on a bad day, but I was not impressed at all. I did not feel like a valued customer; it's the small things that matter to me. Sadly, I have a maintenance warranty, I am not the least bit excited to go back at all. Furthermore, it seems like when I bought the car the energy was great. However, when it comes to the Service aspect of things individuals don't matter as much.
Even in this difficult times, the experience was flawless. I called to verify I could come in and was nicely invited by my salesman Lawrence to come in. Upon arriving, he greeted me warmly and executed perfectly on the sale. The car that I wanted was not available at the dealer but they found one on another and the next day I was driving off on my new car. Finance and final signing were completely painless. I am very impressed by Winter Chevrolet and will definitely recommend to anyone looking for a new car.
The salesman Melinda was fine. And finance was fine, but after spending over $70k you offered nothing no fanfare nothing I felt nothing buying the auto. I've brought units for less but its been different.. I don't want to complain you guy owe me nothing, but in sales sometime your consumers happiness sale outside of the dealership. I have nothing good or bad to say...But again Melinda or finance did nothing to insult me or offend me. I would have liked something even to be offered water sometime shows respect your spending your money with us.. During this trying time management should respect that we are still buying and not just number 3 sold for the day.