Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (925) 452-7907 to discuss your concerns, as your satisfaction is of utmost importance to us.
Winter Chevrolet not only did an amazing job, but everyone there made me feel at home. They may be a large dealership, but they sure earned my business with some good old fashioned client interface. Great job!
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Winter Chevrolet. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Carol, the service manager, was fantastic. She kept me informed about the status of my car and took the appropriate action after the rest of the team dropped the ball. The mechanics did not complete the work on the car correctly. I was told that the car was ready on Thursday afternoon. When I picked it up on Saturday, it was not ready. The check engine light was on due to a broken tube. The car also still had a cracked valve cover. I had to leave the car until Tuesday morning. I live in Pleasant Hill but chose to take my car to Winter because of it's positive reputation. Traveling repeatedly to Winter was very inconvenient but I admit that it was my choice to take the car there. I feel like Winter really let me down this time. I admit that feeling is intensified by the fact that the car itself is a disappointment. I spent about $2800 to fix what appear to me to be defects in design or workmanship on the part of Chevrolet. I know that Winter isn't responsible for the design or assembly of my car but both have the Chevrolet name on them and in this consumer's mind, that ties them together.
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Winter Chevrolet (925) 452-7907
Brian was absolutely awesome to work with. Great personality and no pressure. The best car buying experience we have had. I have purchased many vehicles and am glad we made the choice to go all the way to Winter Chevy!
Horrible the service department is the worst I’ve ever experienced that’s why I service my Chevy van at Honda. But Carlos the manager was able to solve most of the problems but still have issues. Winter Chevrolet needs educated technicians and professional service people hopefully Carlos can solve your problems.
Hi, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (925) 452-7907 when you have a chance. Thank you, and we look forward to hearing from you.
Hi, thank you for taking the time to leave us feedback about your experience with us. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (925) 452-7907 so we can discuss your experience further. We look forward to hearing from you.
The initial person who helped me was extremely direct, aired on the side of starting the conversation of what could not be done, appearing as if I dropped in without clear communication of what my vehicle was needing. He transferred me to another gentleman who handled the situation adequately. Tire was replaced 24 hours later, hoped that the tire would have been in stock. Squeaking addressed but still does it, will need to bring it back. Lastly, front bumper in process of being addressed.
You went repair one item and you broke another. Now I have to bring it back again because during the repair the dash speaker does not work correctly!!! Seriously get it right! While the best part is the conversation the competent workmanship means more!