I was nervous about dealing with the whole new car purchase experience, as this was my first time buying a new car. But I had a really great experience with Robert at Winter Chevrolet. He was very nice, helpful and professional, and explained the process in detail. I am impressed!
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!
Communication from the dealer to myself was sorely lacking to keep me informed as to the status of repairs. There were delays which should have been communicated to me from the dealer instead of me making constant inquiries. Upon completion my service, paper information said the tires were rotated and the tire pressures balanced, but the first things I had to do upon return home was to add air to a rear tire and remove air from a front. Poor quality control or supervision!
Mark, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (925) 526-6071 to discuss your concerns, as your satisfaction is of utmost importance to us.
Brian, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Stanley, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (925) 526-6071 to discuss your concerns, as your satisfaction is of utmost importance to us.
Dropping off my car was very confusing. I had an appointment. I brought it in a couple hrs early. I had never been there before. Employee kept asking me what I wanted done on my car. I said I had an appointment. Just kinda weird and very chaotic. When I came to pick my car up. This guy was much better. Polite and helpful.
I had a oil change and tire rotation. When I got my truck back and drove home I noticed my air pressure was still low on my tires so I had to add air myself. I new they were low when I took it in and on the receipt it showed they checked the air pressure. They were 29 to 32 psi
Don, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (925) 526-6071.
Oil change was kind of expensive. I've never paid $100 for an oil change before and I've never paid for tire rotation. The sad part is, yes my tires were rotated, but the tire pressure wasn't even checked. I know this because my pressure was low going in and stayed low when finished. I had to say something about it.
William, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
The dealership folks are very friendly and knowledgeable, when buying a vehicle they were not aggressive or pushy. The sales people I worked with knew the value of respect. Concerning the service department, again these men and women have always had my best interest at hand and held me as a respected customer, good folks.
John, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Frank, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
I called the service department, and was transferred to a v/m, the manager never called me back, and that was at 7:30am. I then had my husband call, and he was also transferred to a v/m. I then called at 3:30pm and I asked to speak to a live person. We purchased our Silverado Truck on April 2nd 2021. And the battery was going out on us. I was told to bring the truck in 3 days later. Such an inconvenience to have to wait to have our battery looked at, when it was clearly the battery that was malfunctioning. We waited 2 days for them to replace, again such an inconvenience.
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to make this up to you. Please contact our manager at (925) 526-6071 so we can make your experience a positive one.