2018 traverse was taken in for the fourth time, this was for a noise coming from under the car and to have the interior cleaned of grease from the last time it was serviced there. I was given multiple rentals that were not even close to the same size each time being told” this was all they had “. Waited over a month with no update on the car, then got a call that the part was in and it would be ready the following day and we would be called. Another week went by finally after we called to see what was going on, now the car was ready. When we picked it up it had been detailed some time ago and left outside under a tree as there was bark at the bottom of the windshield, showing us it had been sitting in the same spot for some time!!
Sandra and Ed were amazing and made me feel appreciated. It was my first time buying a car by myself, and they didn’t sell or rush me. I really respect their personalization and kindness. I will be buying my son’s car there next year.
We had a great experience at Winter Chevrolet. Our salesman Sam Hall was amazing and we could not have asked for better. Every salesman should be like Sam. Both he and sales manager Ed Small both went above and beyond to make our experience as comfortable as possible and worked with us to fit our needs. Both Sam and Ed will be highly recommended by us to friends and famiily when they are looking for a vehicle.
Overall service was fine. I wasn't thrilled about after I purchased the car and was still having issues with trade-in and the Costco promotion you were running. Let's just say that whole process wasn't smooth. Also, the greeters behind the desk weren't very courteous or welcoming. They appeared to be on their cell phones the whole time I was in the lobby and never asked me any questions.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (925) 452-7907 to discuss your concerns, as your satisfaction is of utmost importance to us.