Brian Vargas was amazing! He was so collected and answered every question we had. He was so patient when it came to choosing the right vehicle. My husband and I are very pleased with the service we received. Extremely professional. However, when I came in to turn in my check with the financing department, Charlie Robin was rude, short, and dismissive from the moment I walked in. I was appalled by the customer service I received as everyone was so accommodating since my father-in-law had passed 3 days prior. I’ve never been treated with such disrespect as a military member or a law enforcement officer.
No one came out to greet at sally port driveway, they could not explain or find out why engine misfired. Check engine light flashing and engine ran rough and sluggish. Got it in the next day and check engine light not on. They could not find out why it was flashing. Told me that it should have been towed in. Why? They couldn't find any codes. They also need a new shuttle van, the one I was in had trans problem and over 144,000 miles for three year old.
I feel like I was overcharged for the service. Online it promotes a different price and I was also charged twice for a filter. I tried to call twice and speak to someone there was no answer I left voicemails and I still have not received a call back.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (925) 452-7907 to discuss your concerns, as your satisfaction is of utmost importance to us.
Our staff is committed to providing each of our clients with the best automotive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I brought my car in for a 3 hour diagnostic. I didnt get my car back for 3 weeks. What's odd though is each time I called for an update I was told "we dont have your vehicle, are you sure you dropped it off here?", "we cant find your car, let me call you back", and I was even read someone else's paperwork. This was very concerning to me. I finally got a diagnostic and it was saying I needed an alignment which was odd because I recently had one. My alignment was perfect. When I told the dealership I didnt want them to do any repairs I picked up my vehicle and I was severely disappointed. I believe they couldnt find my car because an employee borrowed it. The alignment was off 45 degrees!! Very dangerous. My radio was blasting a station I never listen to and i noticed in my side mirror that my gas tank was opened which would explain the empty tank. Did the service manager reach out to correct anything? NO. I'd like my $510 back. Who returns a vehicle in worse condition?
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.