The service tech was very polite and knowledgeable about my car keep me informed on what was happening and explained everything thing about the service I received everyone there is top shelf in my book ??
The Sales team at Winter Chev was very helpful in assisting me when ordering my car and relay my request to the delivery team. There were a few issues with the way the car was prep for delivery: both sides of the car where covered with black stops from the tire dressing, the incorrect wheel caps where on the car, the front suspension sway bar was loose and making noise when driving, and there is a small paint chip and dent from install of the black chevy bow tie. The sales team help get me priority with service for the suspension issue continues to work on getting resolution to the center caps. I have not ask for a fix on the paint chip because I do not want to mess with the factory paint.
I have a brand new car that I bought 2 weeks ago and wanted to have the paint looked at because there is a defect in the paint I thought under the clear coat and I was told no. So I brought it to a detailing shop and they said they can't touch the scratches because its a defect in the paint not clear coat. Doesn't GM cover this in the bumper to bumper warrant?
Had a nail in my tire (under 15k miles) that the rep stated was patched and was charged for it. Later in the week I noticed my tire was losing pressure (potentially a driving Hazzard). Took it back to Winter Chevrolet where service rep told me there was nothing they could do but order a new tire at $216 (well over the cost if the tire at other tire stores. Same tire is $166 at America's Tire). First I have had similar incidents like this and had other manufacturers (Subaru) replace the OEM tires due to Hazzard warranty without question. This is the first time I have had such bad customer service with a dealership to the point where the service representative (in this case David Pacheco) acts as if you are bothering him just by walking into the service center. The only highlight of this service request was the shuttle driver and technician who I spoke to being both courteous and kind to customers.
I have been dealing with Chevy for over a year now to get my car repurchased. Have had nothing but problems with it from engine to door handle to speakers and stereo. Chevy has been bad to me all around.