You had vehicle for 4.5 days. You put almost 200 miles on the vehicle trouble shooting noise from rear end. Returned vehicle dirty, greasy hand prints on exterior and passenger seat back. The other dealership where vehicle was purchased would always wash vehicle before returning to owner even after 1 hour oil change.
Everyone is courteous and extremely professional but, I had a 10:00 am appointment for an oil change and I didn’t leave until 12:30pm! I also mentioned that I would like my windshield wipers replaced but they were out of stock. I was just extremely disappointed that I had to wait 2 and a half hours just for an oil change. Otherwise, Brian Vargas in sales showed my the new traverse and I will be back to in the future to make a purchase with him. He is exceptional and knows the vehicles so well.
I appreciated Brian’s and the financial teams perisitance on getting me the car I wanted. I was a returned customer and definitely felt the support and was glad to be helped by Ed as well who I preveiously worked with on my first Chevy at Winter, will definitely come back for a third car in the future and tell my friends about the experience.
Let me start of first by saying Carol in the service department is amazing. She is honest and kind as well as attentive and communicated well.. however the manager of the service department wouldn't even give us the time of day. I called twice and left two messages and not once did I get a return call. Not only is thay rude but it's unprofessional as well.
The entire staff was extremely nice. I am 75+ yrs old and have purchased my fair share of cars in my lifetime. This overall experience is at the very top. The standout was my interaction with the dealership manager Sean who took the time to explain and educate. He did it with a smile and you could feel the sincerity.
My salesman was Brian Vargas. Although we ran into a bit of an issues, he constantly was being helpful and professional. He even worked with us on getting us the right finance despite how much issues he had to go through. Him and his manager were transparent with the pricings and obliged to what i needed. Thanks to them, I finally got my dream truck that I had been eyeing for so many months after its release. Hats off to you Brian and your team for making my daydream a reality with "the" truck. Not only my family likes it, but also my co-worker who's been eyeing on it since he saw my truck. thank you!!!
I had my car serviced two weeks prior for five different services and had to return because a water pump failed. In the original appointment the service advisor tried to overcharge me by $500....do the whole situation started bad from the top. I feel they are not honest and charging too much in labor$$$ compared to otherChevy dealers.
From the first minute we stepped on the lot we knew we were in the right spot. Joe was fantastic! He walked us all over the lot, answered all of our questions and worked hard to get us in the car we LOVE. Everyone was so friendly and genuine. We would highly recommend Winter Chevrolet to all friends and family.