Let me start of first by saying Carol in the service department is amazing. She is honest and kind as well as attentive and communicated well.. however the manager of the service department wouldn't even give us the time of day. I called twice and left two messages and not once did I get a return call. Not only is thay rude but it's unprofessional as well.
The entire staff was extremely nice. I am 75+ yrs old and have purchased my fair share of cars in my lifetime. This overall experience is at the very top. The standout was my interaction with the dealership manager Sean who took the time to explain and educate. He did it with a smile and you could feel the sincerity.
My salesman was Brian Vargas. Although we ran into a bit of an issues, he constantly was being helpful and professional. He even worked with us on getting us the right finance despite how much issues he had to go through. Him and his manager were transparent with the pricings and obliged to what i needed. Thanks to them, I finally got my dream truck that I had been eyeing for so many months after its release. Hats off to you Brian and your team for making my daydream a reality with "the" truck. Not only my family likes it, but also my co-worker who's been eyeing on it since he saw my truck. thank you!!!
I had my car serviced two weeks prior for five different services and had to return because a water pump failed. In the original appointment the service advisor tried to overcharge me by $500....do the whole situation started bad from the top. I feel they are not honest and charging too much in labor$$$ compared to otherChevy dealers.
From the first minute we stepped on the lot we knew we were in the right spot. Joe was fantastic! He walked us all over the lot, answered all of our questions and worked hard to get us in the car we LOVE. Everyone was so friendly and genuine. We would highly recommend Winter Chevrolet to all friends and family.
asked to fix oil change, tire rotation, AC not working and brakes squeaking. First 3 items fixed without issue. Last one team could not hear or diagnose the issue. Left the dealership and within 5 minutes started squeaking again. Might have to take it somewhere else now as this is the third time this dealership can not fix this issue.
Been A customer of winter for many years.... have recently move out of the area close to another chevy dealer and tried them..... needless to say they dident even come close to the Winter Chevy group, So back to winter I go for service even 25 miles out of the way.You want honest reliable people who go the extra mile for the customer then Winter is where you need to go.