242 Reviews Found
Confirmed Service Customer
My Silverado was suddenly running terrible. I was able to make a quick appointment and my truck was repaired within a couple of days.
Walter L.
WALNUT CREEK
Was this review helpful?
Confirmed Service Customer
Good check in and communication when vehicle was ready.
Cheryl C.
PITTSBURG
Was this review helpful?
Confirmed Sales Customer
Polite, not pushy at all . Very knowledgeable, and pleasant to work with .
Lonnie H.
CASTRO VALLEY
Was this review helpful?
Confirmed Service Customer
Courteous, friendly, experienced, and all about customer service. Luke at Winter Chevrolet was just awesome. My 2022 Silverado pickup truck had a faulty injector that needed repair over several days. Normally, the dealership didn’t provide rental cars but he went above and beyond in asking his service manager in getting the rental for me. They did!! In addition my truck was repaired 2 days before the expected repair date. Just awesome!! Thank you Luke & all the service repairman at Winter Chevrolet!
Frank T.
OAKLEY
Was this review helpful?
Confirmed Service Customer
Waited 2.5 hours for an oil change when I had an appointment scheduled. Way too long! Also the tech marked on inspection paper that he filled all tires to 36 PSI as recommended, but lied as all tires were at 31 PSI. Hopefully they did everything else they were supposed to.
Shannon W.
antioch
Was this review helpful?
Confirmed Service Customer
The service was scheduled twice due to lack of planning on the dealership side. The part was not ordered ahead of time and when it was ordered and in stock, there was no preplanning, so the service took the entire day instead of the 4 hours it was supposed to take.
Joe E.
OAKLEY
Was this review helpful?
Was this review helpful?
Was this review helpful?
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
I would have liked to have a printout of the work that was done, but the car runs well. Thank you for the maintenance.
Jason M.
PITTSBURG
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Service dept is always great. Daniel is extremely knowledgeable and helpful.
Victor M.
OAKLEY
Was this review helpful?
Confirmed Service Customer
The job was completed on time as promised. Luke was great!
Keith G.
ANTIOCH
Was this review helpful?
Confirmed Service Customer
Luke did a great job keeping me informed on the status of diagnosis and then repairs. EV mechanic seemed to be very busy which delayed initial diagnosis and also repairs. AC unit went out and was covered by warranty, AC hose was leaking and had to be replaced, this was not covered by warranty which was $1200+ and disappointing to learn.
Joseph M.
OAKLEY
Was this review helpful?
Was this review helpful?
Was this review helpful?
Was this review helpful?
Business Response
Ricky, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
Was this review helpful?
Confirmed Sales Customer
Very professional, courteous and reliable management and staff; Will repeat business most definitely in the future! KUDOS to Carlos, Ben and Cruz at Winter CHEVY! Excellent Customer Service! More Power!
Noel S.
ANTIOCH
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!