Confirmed Service Customer
This is the second time I brought my truck in. The first time was a recall and for service. Daniel called me at 5:50 pm and asked if I was picking up the truck as it was ready. Mind you they close at 6:00. The next morning I went to pick it up at 7:30 and he didn’t have the service work done (oil change and fuel filter) he said I would have to reschedule. It was supposed to be done same day and ended up being with you guys .for 24 hours Same service advisor again. The second time I came in to drop my truck off for the same services I was quoted $350 to replace a fuel filter. I questioned Daniel and he assured me it was the right price and had another sales guy confirm. Two hours of labor. I know what is done for the fuel filter and it is not a 2 hour job. I feel like he was up charging because I was using my free oil change from when I bought the truck new. I ended up talking to a manager and he confirmed that price was not right and reduced it. I understand the dealerships charges more for service and generally I am happy to pay the premium but not getting ripped off. We have 5 cars in my family (3 teen drivers) and all of our cars are a couple years old or newer. And I take the other vehicles to the dealers for service and have not experienced this before. It seems like this dealership doesn’t realize Covid is over and service standards and prices should be back to reality. I called Pleasanton Chevy and they gave me a quote that was roughly what the manager reduced the cost to. It used to be we take cars to the dealerships because we felt we paid a premium for fantastic service and knowing we wouldn’t be getting ripped off. Sorry to say I won’t be going back to Winter Chevrolet.!
Dan C.
OAKLEY,
CA
Business Response
Dan, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (925) 526-6071 to discuss your concerns, as your satisfaction is of utmost importance to us.
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