188 Reviews Found
Confirmed Service Customer
Luke was very friendly and explained everything in detail, along with the cost, that was needed to repair my car. Great service.
Liz P.
ANTIOCH
Was this review helpful?
Confirmed Service Customer
Everything went fine in terms of customer service, but my car is still having the same issues.
Gillermo F.
ANTIOCH
Was this review helpful?
Confirmed Service Customer
Everything was explained clearly. Price matched what I had heard from 2 other mechanics (but neither had the necessary tool for this repair). All involved were friendly, and accessible. I loved this Dealership.
Janice R.
CONCORD
Was this review helpful?
Confirmed Service Customer
Service Tech that helped me was professional and well aware of what was going on with the vehicle.
Joe E.
OAKLEY
Was this review helpful?
Confirmed Service Customer
Even with their system down & everything written down, the were very efficient, kind & professional.
Vicki E.
ANTIOCH
Was this review helpful?
Was this review helpful?
Confirmed Sales Customer
I wasn���t planning on a purchase just a quick test drive. The staff was courteous and friendly and gave me the time I needed to feel good about my purchase without being pressured to buy. Because of that I ultimately made a purchase.
Steven W.
PETALUMA
Was this review helpful?
Confirmed Service Customer
The service adviser Luke, said he'd send a car to pick me up after work was completed, he never sent anyone. Also, the problem was not fixed, and now my extended warranty is expired.
Ted D.
OAKLEY
Was this review helpful?
Confirmed Service Customer
Went in for an oil change and tire rotation. I was waiting at the dealership. It was promised in approximately a hour. It actually took 2 hours 20 minutes. I was livid at the time it took. I will go elsewhere in the future. They don���t value a customer���s time. I���m done with Winter Chevrolet.
Calvin C.
BRENTWOOD
Was this review helpful?
Confirmed Service Customer
Service was done in a fast timely manner. A computer issue was the only issue at the time, not having a finished paper to discuss any issues. Tough to remember a week later once I received my paperwork.
Harvey S.
BRENTWOOD
Was this review helpful?
Confirmed Service Customer
Eric was a tremendous service provider he contacted the insurance company and ran with it I couldn���t be happier with his service did a wonderful job and went beyond his job serving me
Jacqueline S.
ANTIOCH
Was this review helpful?
Confirmed Service Customer
I tell in Spanish please translate una mala esperiencia espere m��s de 4 horas mientras personas americanas ��sea blancas pasaban no m��s de una hora y apesar que se lo dije a el no le importo le dije por que me discrimina no le inporto enfrente de mi pasaban a otros yo podr��a hasta actuar de forma legal por la descriminasion que pase no deber��an tener personas rasistas especial por Que muchos de sus cliente son hispanos como yo
Oscar U.
ANTIOCH
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
The only complaint I have is the cost for labor. 750.00 for a part that's not even 200 dollars is excessive and reminds me why I avoid the dealership for routine maintenance and repairs.
Amanda D.
ANTIOCH
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
The service advisor was very polite and prompt in starting my wait appointment. The start of the wait service was a long time getting started! 45 min. When I asked detailed questions about my Chev Volt battery system he was not too well informed. The actual service person was equally in educated on my 2018 Volt service points that are in my owners book! He was very willing to bring in the shop lead to show and tell him how to do the service. When I spoke with the shop lead (Bob?) he was very well in formed about the Volt. He proceeded to answer my questions about my battery system. He then proceeded to inform the service advisor of what could be done to improve my cars performance. Cusps to him and I stayed while that was completed. I now am already noticing the improvements..
Louis E.
DISCOVERY BAY
Was this review helpful?
Confirmed Service Customer
Horrible, my truck has been back in for the same thing 2x. This time I was asked to leave it a couple days for them to look at it.. you guys have had it since Saturday and I haven���t got any updates about it. I am one vehicle short because it���s been there since Saturday. Eric is great service guy!!!
Reuben R.
ANTIOCH
Was this review helpful?
Confirmed Sales Customer
Kevin Peters was very understanding of my need and ensured the vehicle I was looking for was obtained from another dealer. Lawrence White was assigned as my salesman. Lawrence did an excellent job making the test drive and purchase flawless. He was very thoughtful and professional. Bennie in finance was great, he made it super easy to deal with the final paperwork. My overall experience in buying my new truck was excellent!
Jesus Z.
ANTIOCH
Was this review helpful?
Was this review helpful?
Confirmed Sales Customer
Very impressive.All personnel I dealt with were courteous & good at their jobs.I have a problem with the product but that is the fault of the mfger & not the dealership.
Richard C.
MARTINEZ